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Terms of service

Last updated: May 3, 2026. These terms are written to establish clear operational and legal boundaries, including no guarantees of service availability, delivery, or clinical outcomes.

1. Scope and acceptance

  • These Terms of Service govern your access to and use of Dawa, including any demos, pilots, and production services (collectively, the “Service”). By using the Service, you agree to these terms and represent that you are legally able to do so.
  • If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” includes both you and that organisation.

2. No medical advice or emergency use

  • The Service provides communication tooling only and does not provide medical advice, diagnosis, treatment, or emergency response.
  • Do not rely on the Service for urgent or time-critical care. Always maintain independent clinical and emergency escalation procedures.

3. No guarantee of availability, delivery, or outcomes

  • The Service is provided on an “as is” and “as available” basis. We do not guarantee uptime, uninterrupted operation, message delivery, delivery timing, confirmation capture, or fitness for a particular purpose.
  • Delays, interruptions, and failures may occur because of network conditions, third-party providers, carrier policies, user devices, or maintenance activities.

4. Customer responsibilities and compliance

  • You are solely responsible for obtaining patient consent, configuring lawful communication workflows, and complying with all applicable healthcare, privacy, marketing, and telecommunications laws.
  • You are also responsible for message content, clinical decisions, credential security, role-based access, and maintaining backups, audit logs, and fallback procedures appropriate to your risk profile.

5. Data and security boundaries

  • You must not upload data that you are not authorised to process. Unless otherwise agreed in writing, you are responsible for determining whether the Service configuration is suitable for regulated or sensitive workloads.
  • You should avoid storing unnecessary sensitive information (including diagnostic free text, payment card details, and unrelated personal identifiers) inside reminder content.

6. Third-party services

  • The Service may depend on third-party infrastructure and communication providers. Their outages, policy changes, rate limits, or API behavior may affect performance.
  • We are not responsible for third-party acts, omissions, security incidents, or service-level failures outside our direct control.

7. Limitation of liability

  • To the maximum extent permitted by law, Dawa and its affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of data, revenue, goodwill, or business interruption.
  • Our total aggregate liability arising out of or relating to the Service will not exceed the fees paid by you to us for the Service in the twelve (12) months before the event giving rise to the claim (or USD $100 if no fees were paid).

8. Indemnification

  • You agree to defend, indemnify, and hold harmless Dawa and its personnel from claims, liabilities, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your data, your message content, or your violation of law or these terms.

9. Suspension and termination

  • We may suspend or terminate access at any time to protect users, maintain security, investigate abuse, comply with law, or prevent operational risk.
  • You may stop using the Service at any time. Upon termination, provisions that by nature should survive (including disclaimers, liability limits, and indemnities) remain in effect.

10. Updates to these terms

  • We may update these terms periodically. Continued use after an update becomes effective constitutes acceptance of the revised terms.

Questions about legal terms or enterprise contracting? Email legal@dawa.help.