Troubleshooting reminders
If a reminder did not send as expected, run these checks first to identify the most common causes.
Quick checks
- Confirm the reminder is active in the dashboard.
- Verify the scheduled time, day, and timezone are correct.
- Check the patient phone number for typos.
- Refresh the page and review the latest reminder status.
- Confirm there are no duplicate reminders for the same medication window.
If issues continue
Collect the following details before submitting a support request from the Support home page form:
- Reminder name and patient name.
- Expected send time and timezone.
- What happened instead (for example: delayed send, no send, or unexpected duplicate).
- A screenshot of the dashboard status, if available.